Troubleshooting

I Can't Log In

Can't log in? Here are the most common fixes.

Resetting Your Password

Forgot your password? Here's how to reset it.

Child Forgot Their PIN

If your child forgot their login PIN, you can reset it from your parent account.

App Running Slowly

Is KarshieKids running slowly? Here's how to speed it up.

Videos Won't Play

If videos won't play, try these fixes.

No Sound During Lessons

Can't hear audio? Here are fixes.

Mobile App Issues

Having trouble with the mobile app? Here are common fixes.

Using KarshieKids Offline

KarshieKids works offline so your child can keep learning without internet.

My Account Is Locked

Accounts lock after 5 failed login attempts for security.

Child's Progress Isn't Saving

If your child's progress isn't saving, here's how to fix it.